Frequently Asked Questions


Every piece of malibu Vibes Jewelry is painstakingly created in our Los Angles shop. Because each item is made to order, please give us five to seven business days, excluding weekends for making process and shiping your order.

Within 24 hours after your purchase, you may ask for a cancellation. An address change can be performed any time before your order shipping label has been created.


Without a doubt, we provide gift cards for US orders. To buy a gift card for a special someone, click Gift Card. 


I gladly accept returns, exchanges, and cancellations

Contact me within 3 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


1) Standard Shipping: Free, Three to Five business days after send off.

2) Priority Mail Shipping: $18 Two or Three business days after send off.

3) Express Overnight Shipping: $55 One day delivery.

Tracking information will be provided for all options.

Some high value items require an adult signiture upon delivery.

Please give us five to seven business days to process and send out each order.

For domestic customers only, We will replace your purchase at no cost if the product has not been marked delivered and has not arrived within 1 month of shipment.