Frequently Asked Questions
Ordering
Every piece of malibu Vibes Jewelry is painstakingly created in our Los Angles shop. Because each item is made to order, please allow us upto 2-5 business days, excluding weekends for making process and shiping your order.
Yes, within 24 hours after your purchase, you may ask for a cancellation. An address change can be performed any time before your order shipping label has been created. here you can read about our refurd policy. Refund policy
Without a doubt, we provide gift cards for US orders. To buy a gift card for a special someone, click Gift Card.
Certainly, you can inquire about Gemstone colors other than those presented, or express any special custom requests you might have. Your preferences are important to us, and we are here to accomodate them to the best of our abilities. Feel free to let us know how we can assist you further.
To receive a quick quote with no obligations, kindly reach out to us at malibuvibesjewelry@gmail.com
Returns
I gladly accept returns, exchanges, and cancellations
Contact me within 14 days of delivery
Ship items back within: 7 days of delivery
You can Contact us here to start the return process.
Request a cancellation within 24 hours of purchase
The following items can't be returned or exchanged
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Buyers are accountable for the expences related to return shipping. The items need to be sent back in their original condition and packaging. For exchanges and resizing, buyers are in charge of he shipping costs for both sending the item to us and for its return back to them.
Shipping
1) Standard Shipping: FREE, Three to Five business days.
2) Priority Mail Shipping: $15 Two or Three business days.
3) Priority Mail Express Shipping: Usually takes one day delivery and the rate is based on your delivery address.
Tracking information will be provided for all options.
Some high value items require an adult signiture upon delivery.
Please give us two to five business days to process and send ship your order.
For domestic customers only, We will replace your purchase at no cost if the product has not been marked delivered and has not arrived within 1 month of shipment.